Customer Testimonials

Worth the trip from Castro Valley

Hi Dan,

Thank  you for your quick response. 

My husband and I  stopped by and Linda helped me during your meeting.  So I know you were busy. 

I sure appreciate all the good service your people have given me.  It is turning out to be worth it to come from Castro Valley to your shop!   

Sharleen

We love compliments

"Wanted to say that I posted positive reviews on 'yelp' and 'insiderpages.com'.  Couldn't post to 'local.yahoo.com' because my full name was posted. The little "We love compliments" card is a wonderful idea - sure makes it easy for customers to show their appreciation where it matters - online!  Loved my 8/6/11 class and how great my Juki Pearl serger now works. I'll be back for more classes!"

Meg G

First Purchase

Dan,

Five years ago I made my first purchase at "The Sewing Machine Shop." Thank you for all your great service and help.  I always recommend your shop.

Again, thank you.
Steffani

Great doing business

 

Dear Dan,

It is always nice doing business with special people, and you and your staff have always made me feel that I am going to the "best".
 
I just wanted to send a note and thank you for the new "high tech" gift card with the $10 on it, and especially for the "valued customer"
discount which I see on my bill for the Pfaff repair.  By the way it works great!
 
Thank you very much Dan, I do truly appreciate that. Hopefully I will live long enough to be able to use your services many more years.

Thanks Again
Sincerely, Pearl M

Great Customer Service!

Dear Michele,

Thank you so much for your help reviewing how to use my embroidery tools.  It all turned out beautifully with your guidance and I am so appreciative of your patience and step-by-step guidance.  You have inspired me to get back to sewing again!  You are the best!

Warmest regards,
Audrey

Wonderful Staff

Dear Dan,

This is just a quick e-mail to let you know how much I appreciate your shop.

I had been looking around for a new sewing machine;  I wanted to upgrade.   Enter Michele.  She asked me about my needs and price.  I have to admit when I told her my price, I thought she would apologize and say that there was nothing in that price range.  What a surprise when she showed me three sewing machines!  She took the time to demonstrate them and answer questions. Then  I took a class with Linda.  I learned so much and it was fun.  She's an excellent teacher and very patient.

I want to say how much I appreciate the great customer service.  I look forward to doing more business in the future.  As a matter of fact, I will be back in a couple of days to pick up my bobbins.

Thanks again,
Cherie B

A Happy Camper

I wanted to let you know that the 830 is behaving superbly and we're fast becoming friends.  The tension  and other issues I was having have not occurred since you took your time troubleshooting (and resolving) the problem.  I have not had an opportunity to sew with twin needles, but I believe that will go flawlessly, as well.

I've quilted one quilt, and sewn two quilt tops.  After the tops, then it's a round of embroidery that I've got obligations to do, then quilting the two tops.

WHEN are there plans for another 830 owners workshop?  Looking forward to sharing, seeing, telling....

The only thing I need...is more oil.  I'll stop by when I'm next in the neighborhood.

THANKS!
Mary B

Time and Patience

Dear Dan,

I want to thank you for your time and patience for me and my Juki. I appreciate it greatly. I have completed all my Christmas quilts and am excited to get my UFO's quilted now.

Thanks again,
Cathy C

"...there are still decent people left in the world."

Wow! I took my 30 year old family heirloom serger down because I just couldn't get the tension right and thought something was wrong. Janet and Dan helped me and while they could have said something along the lines of "Yes, we'll service it for $100" - they didn't. They were honest and said for the type of machine I had, that was the best tension I was going to get. Dan adjusted it and between him and Janet, they spent over 30 minutes with me. When I asked how much I owed them, they said NOTHING. Amazing. It's nice to know that there are still decent people left in the world. Thanks Janet & Dan!!

Rebecca P
Martinez

THANK YOU!

Hi, Dan

Many, many thanks for your fantastic service in getting me my Bernina Sewing feet.  I received them the day after I had ordered them!

I really appreciated all your kind assistance regarding the selection of these feet and helpful advice.  I will definitely be recommending your store to fellow quilters and sewers.

Once again, a very big and sincere thank you!

Carolyn W.

Thanks again!  You are the best!!!

Linda,

I can't thank you enough for the time you spent with Britney today.  She was so overwhelmed and overcome with emotion when we left.  She kept saying "I think Linda would have stayed all night to make me feel comfortable".  Matt couldn't believe how friendly you were and said, "They should have more stores like this."  I'm so thankful that you spent the time with me this week to get it to the point where it wouldn't be frustrating for her and we wouldn't be saying...well when you do this it will do that....we were actually able to show her exactly what it can do!!! 

Britney is going to email you so she can get on the list for classes. I think she is going to come to my house next weekend and I'll teach her how to applique.  It's just so neat to see someone young so excited about sewing and embroidery.  And she just loved the scarf idea......

Thanks again!  You are the best!!!

Robyn

Thank you so very much, Dan!  

I have to say, you and Linda have been amazing professionals.  I feel so very fortunate that I found your business through  positive YELP reviews.  It so very refreshing to work with a business that really values communication and customer service.