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Questions? 925-937-7575  |  dan@sewingmachineshop.com

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1661 Botelho Drive, Ste 180
Walnut Creek, CA 94596

Open Monday - Saturday 9-5
Questions? 925-937-7575

IF YOU WOULD LIKE TO PURCHASE A MACHINE OR 
GET HELP WITH MAKING A DECISION ABOUT WHICH MACHINE TO PURCHASE
 
  1. We will be open for business during regular business hours (9 am-5 pm Monday-Saturday), HOWEVER, as mandated by Contra Costa County we will have our doors closed to the public. So we are NOT able to provide you with hands on demonstrations of the machines. Nor will you be able to come into the store. 
  1. We will have a staff member onsite to answer telephone and email requests. This means that 1 person will be available for all these tasks so we ask for your patience. 
  1. If you know the machine you would like to purchase we can handle that transaction over the phone and we have multiple ways in which to get the machine to you
  • We can provide you with CURBSIDE service where you let us know when you would like to pick up your new machine and we will bring it out to your car. We will put it in your trunk or hatchback. You will not be able to come into the store. Nor will you have contact with the staff.
  •  Based on where you live we can deliver it to your front door. We have a certain radius for delivery so we need to know where you live first. This is at NO CHARGE to you. 
  •  We can ship UPS at NO CHARGE TO YOU to your front door 
  1.  Our current return policy is: No cash refunds on machine sales - machines may be exchanged within 30 days for alternative machine or store credit. HOWEVER During the current County shutdown we are extending this period to 60 days. The machine to be exchanged must be in its original box and have all of its packaging, parts, accessories, and manuals. You will be able to select an alternate machine of the same or greater value. 
  1. If you are not sure which machine would be right for you or if you would like our expert advice in matching you to the correct machine you can call us at 925-937-7575. We prefer to work with you over the telephone as we have specific information we need to help match you with the correct machine.
  2. Once we have matched you to a machine the same process as above applies. We can take payment over the phone and we can deliver the machine to you at no extra charge.

Feel free to email us at customerservice@sewingmachineshop.com or call us at 925-937-7575

 

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