SHOULD YOU NEED MACHINE REPAIR OR SERVICE

 If you require Service or Repair for your machine we have a CURBSIDE process for your use. We will be open for business during regular business hours (9 am-5 pm Monday-Saturday), HOWEVER, as mandated by Contra Costa County we will have our doors closed to the public.

Please note that when your machine is finished we will arrange with you a date and time for pickup. Also, you will need to provide a credit card number over the telephone prior to the date of your pick up. 

1. We will have a staff member onsite to answer telephone and email requests. This means that 1 person will be available for all these tasks so we ask for your patience. 

2. You WILL need to contact us in advance of the drop off via email or phone. 

3. If you call in, we will enter your machine into our normal computer process and ask you the questions our technicians need answered to work on your machine. 

4. Once we have collected your information over the phone, you will be given a REPAIR #.  You will need to write this number down for your reference and you will need to include it in writing with your machine. We suggest "Painters Tape" that has the your Repair # written on it and affixed to your machine.  

5. We will ask you for a day and time you plan on dropping off your machine. We will take your machine from you at CURBSIDE. You will not be able to come into the store for any reason. Please have the machine in your car in an area that is easily accessible such as the trunk or hatch back area. Again, you will not be able to come into the store and you will not have to get out of the car. 

6.  If you email we will ask you when we can speak with you over the telephone. If you will not be able to speak over the phone then you will need to provide a detail explanation of exactly what is wrong with your machine and what work you would like us to do. 

7. Should our technicians have any questions or concerns they will contact you attempt to speak with you via telephone.  
8. When your machine is ready for pick up we will ask you for a day and time you plan on picking up your machine. We will ask your for payment at the time we make your appointment for pick up.
9. When you arrive we will put your machine into your car at CURBSIDE. You will not be able to come into the store for any reason. Please have an area that is easily accessible such as the trunk or hatch back area ready for us to place your machine. Again, you will not be able to come into the store and you will not have to get out of the car. 

Regardless of how you contact us, your target date of completion for your machine will be based on when we physically receive it.